Frequently Asked Questions

Yes. The first mobile showroom visit is 100% free. We bring samples to your home so you can see colors and textures in your own lighting and space.

On average 45–90 minutes, depending on the number of rooms and how many samples you want to compare.

We have extended hours in certain routes. Let us know your availability and we’ll do our best to match it.

Yes. We take precise measurements on-site to provide you with an accurate quote the same day or by the next business day.

Just make sure access is clear. Having some design references in mind can also help speed up the selection process.

LVP/LVT (vinyl plank/tile) is water-resistant and quiet, laminate is affordable and realistic-looking, and hardwood is natural, premium, and long-lasting.

Yes, we partner with leading suppliers to ensure quality, warranty, and a wide range of styles.

Yes. LVP/LVT is perfect for high-moisture areas. We’ll check subfloor conditions during the visit.

Absolutely. We offer scratch-resistant and low-VOC collections that are easy to clean and safe for families and pets.

Yes, and we’ll suggest seamless transitions to maintain harmony and flow between spaces.

Most projects take 1–3 days depending on the size of the area, subfloor preparation, and complexity.

Yes, we handle removal, disposal, and site prep. All details are included in your estimate.

We move light to medium furniture. Large/heavy items may require prior arrangement for safety.

We minimize noise and dust with professional equipment and protective coverings. Work is planned by room to reduce disruption.

Yes, if needed. We use leveling compounds to ensure durability and a flawless finish.

Usually the same day or the next business day after the visit, with all costs clearly itemized.

We accept credit/debit cards, bank transfers, and offer financing and installment options.

No travel fees within our standard service area. Extended areas may have a small surcharge disclosed upfront.

Typically within 3–10 days depending on scheduling and material availability.

Yes. We specify baseboards, trims, and transition options in your estimate.

We provide an installation warranty as per your contract, in addition to the manufacturer’s product warranty.

Use a damp mop with neutral cleaners. Avoid excess water and abrasive products. Felt pads under furniture help prevent scratches.

We recommend collections designed for pets and high-traffic areas. For stains, follow the manufacturer’s care guide.

This may indicate moisture or improper expansion gaps. Contact us immediately for inspection under warranty.

We suggest visual checks, tightening trims, and replacing damaged boards when necessary to extend floor life.

We cover Greater Richmond, including Henrico, Chesterfield, Hanover, Glen Allen, Short Pump, Midlothian, Mechanicsville, and more nearby cities.

We may extend to your location depending on the schedule. Send us your ZIP code and we’ll confirm availability.

Yes, but installation with Koala ensures compatibility, full warranty, and proper finish.

Reschedules within our route are free. Special or repeated visits are quoted case by case.

Typically 3–10 days depending on material availability and crew scheduling.